Refund & Cancellation Policy

Unpaid trial requests

When you submit a package request, no payment is collected. The order initially remains On hold while we coordinate service viewing and trial panel access by email. You may withdraw an unpaid request by emailing support@iptvresseller.com with the order number and order email. Because no payment has been collected, there is no refund to issue at this stage.

Paid orders awaiting activation

If payment has been confirmed but the purchased package has not yet been activated, contact support promptly with the order details. The business will review the payment and activation status together with the reason for the request. This page does not promise automatic refund eligibility or ineligibility for that situation; the final rule must be approved before live paid transactions begin.

Activated packages and unused credits

An activated package adds the purchased credit balance and panel access. Unused reseller credits do not expire. A request concerning an activated package with unused credits will be reviewed in light of the activation status, account activity, stated issue, and any applicable statutory rights. No blanket refund promise or blanket no-refund rule is stated here.

Credits already used for subscriptions

Credits used to create customer subscriptions are no longer unused balance: 1-, 3-, 6-, and 12-month subscriptions use 1, 3, 6, and 12 credits respectively. An activated subscription keeps its selected duration. If a request involves credits already used, identify the affected subscription and explain the problem so the actual circumstances can be reviewed. The final commercial treatment of consumed credits remains subject to owner review and applicable rights.

Technical problems and incorrect charges

Report a technical problem with the service or panel as soon as reasonably possible and include useful details such as the affected order and what you observed. Do not send passwords. If you believe an amount was charged incorrectly or without authorization, say so clearly and provide the order information and transaction details available to you, but never email full payment-card information. Support will investigate the order, payment, and service records.

How to submit a refund or cancellation inquiry

Email support@iptvresseller.com and include:

• your order number;
• the email address used for the order;
• a clear description of the issue or requested cancellation; and
• relevant dates, messages, or technical details that help explain the request.

Do not include account passwords or payment-card information. Submitting an inquiry does not by itself determine the outcome. We will review the order state and relevant facts. This policy does not exclude statutory rights that apply to you.

Commercial terms still under review

Before the website accepts live paid transactions, the owner must approve clear rules for paid orders awaiting activation, activated packages with unused credits, credits already consumed, technical failures, incorrect charges, and any market-specific withdrawal rights. Those decisions also require review against the final payment, tax, and jurisdiction setup. Until approved, this contact-and-review process is not presented as a complete commercial refund commitment.

See the Terms of Service for the order and credit model and the Privacy Policy for how inquiry information is handled.